Contact us
Last updated: 21 August 2026
Email is the fastest way to reach us, and it is the only channel we monitor — we will never ask for your password.
Write to hello@playeng.app for anything: a problem with a test, a question about your Pro upgrade, a privacy or data request, or a bug you have hit.
We aim to reply within two working days. Privacy and data requests are answered within 30 days, as set out in our Privacy Policy.
What to include
A reply is much faster when the first message already has the details we would otherwise have to ask for:
- The email address on your account — so we can find it. Write from that address if you can.
- What you were doing — which test, which screen, and what you expected to happen.
- A screenshot — especially for anything that looks wrong on screen.
- Your payment reference — the bKash or bank transaction ID, for anything about an upgrade.
Deleting your account
You can do this yourself at any time, without writing to us — the steps and the full list of what gets removed are on the account deletion page. Email us only if you cannot sign in.